MORGANMADE MAINTAINS FULL OWNERSHIP OF THE PRODUCTS UNTIL THE ORDER HAS BEEN COMPLETED AND PAID IN FULL.
As we offer FREE SHIPPING to anywhere in NZ, we have a specific delivery policy.
It is not possible to change your order once it has been submitted. This also includes changing the size or colour/design of a product, removing an item, changing the delivery address or payment method.
Your order will be sent within 1-2 weeks after the order has been placed, or unless notified by Holly Rose Morgan. Each order will receive a tracking number and confirmation email. If you do not receive your confirmation email, it is your responsibility to get in touch with morganmade to complete the order.
The normal delivery time from the package has left our studio is:
3-5 days after order
International purchases need to be arranged privately with morganmade, therefore do not fall under this shipping policy.
RETURN & EXCHANGE POLICY
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us.
If you send us a message, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased the product, but not the original freight which is included in the original price of the original purchased product. Proof of shipping price will be supplied.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself.
The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes - if any damages made to the product due to the consumers packing or delivery, morganmade will deem the product un salvageable and no return or exchange will be given.